RETURNS
Return & Refund Policy – Zenelli®
If you wish to withdraw from your purchase, you have 14 days from the delivery date to return the product.
How to request a return
Send an email to info@zenelli.it with the following details:
- Your order number
- The product(s) you wish to return.
Ship the product to:
Ommar Srl
Via Don Fior Peruzzi, 26
36027 Rosà (VI) – Italy
+39 0424 1958001
The return shipment must be sent within 14 days of your withdrawal notice. The deadline is considered met if the goods are handed over to the courier before the 14-day period expires.
Please note:
- Return shipping costs are the responsibility of the customer.
- If you are located outside Italy or prefer us to arrange the return shipping for you, let us know: we will organize it and deduct the cost from your refund.
- For international returns subject to customs duties or additional fees, such charges will also be deducted from the refund amount.
Refunds
Once we receive the returned product and verify its integrity, we will refund all payments within 8 business days, using the payment method most convenient for us.
Returned products must:
- Be intact and unused beyond what is necessary to verify their nature, characteristics, and functioning.
- Include the original packaging and all accessories provided.
Non-returnable items
- Customized or made-to-order products.
- Apparel items (e.g., Shields and Colpo di SBY). Please check the size guide carefully before placing your order.
Additional important information
To cover transaction and handling costs, Zenelli® reserves the right to withhold a fee of 2% to 6% in the following cases:
- If you exercise your right of withdrawal within 14 days; or
- If you cancel the order before it has been shipped.