SHIPMENTS
Shipping & Product Availability – ZENELLI®
International Express Shipping
At ZENELLI®, we are committed to offering a smooth and reliable shopping experience worldwide.
Orders marked with “Secure Express Delivery” are shipped via our trusted premium couriers FedEx, DHL, or UPS, ensuring fast, fully trackable, and secure international delivery.
Dispatch & Delivery Times
Once payment is received, orders are typically dispatched within 5 business days (excluding Saturdays, Sundays, and public holidays), except in cases of force majeure.
All deliveries are handled door-to-door and require a signature upon receipt.
If your order has not arrived within the expected timeframe, please contact us at info@zenelli.it.
If delivery fails due to recipient unavailability, please contact the courier directly using the details provided by them.
Shipping Costs
ZENELLI® ships worldwide using express international couriers.
Shipping costs are always calculated and clearly displayed at checkout, based on destination, weight, and package dimensions.
Please note that free shipping promotions are not available. Shipping fees apply to every order, regardless of order value.
Duties, Taxes & Customs
European Union
Orders shipped within the European Union are delivered duty-free.
Standard VAT regulations apply according to the destination country.
International Orders (USA, Canada & Rest of World) – DAP
All international shipments are handled under DAP (Delivered At Place) terms.
This means:
- ZENELLI® delivers the goods to the address provided by the customer.
- Import duties, local taxes, and customs fees are not included and remain the buyer’s responsibility.
- These charges are determined by the destination country’s customs authorities.
If applicable, customers will be contacted by the courier prior to delivery to arrange payment of any required duties or taxes.
Japan – Duties & Consumption Tax Included (DDP Equivalent)
🇯🇵 日本向け配送について
日本へのご注文は、関税および日本の消費税をすべて当社が負担いたします。
そのため、お届け時に追加費用が発生することはありません。
チェックアウト時に表示される金額が、最終的なお支払い金額です。
商品受け取り時に請求される費用は一切ございません。
この方式により、通関手続きがスムーズになり、迅速かつ安心して商品をお受け取りいただけます。
Product Availability
Product availability reflects stock levels at the time an order is placed.
However, availability is indicative, as multiple customers may purchase simultaneously.
In rare cases of partial or total unavailability after order confirmation, ZENELLI® will promptly notify the customer by email and provide appropriate solutions.
Apparel & Special Products – Shipping Notice
Some ZENELLI® apparel and special products may be shipped from international warehouses to ensure faster delivery.
As a result, import duties, local taxes, or customs clearance fees may apply depending on the destination country.
These charges are set by local customs authorities and cannot be calculated or controlled by ZENELLI® at checkout.
Any additional fees requested upon delivery remain the responsibility of the recipient.
Pricing Policy
All prices on www.zenelli.com are displayed in Euros (€) and US Dollars ($) and Japanese Yen (¥).
Prices may change at any time; however, confirmed orders will always reflect the price shown at the time of purchase.
In the event of a technical, manual, or system error resulting in a clearly incorrect price, the order will be canceled and any payments refunded within 30 days of cancellation.
Need Assistance?
If you have any questions regarding shipping, delivery times, or customs procedures, feel free to contact us — we’re here to help.