TERMS AND CONDITION

We wish to first make sure that our customer’s care is our primary interest.

Any activity of ours is carried out in the interest of our Client and its main objective is to obtain the highest possible degree of satisfaction. The ZENELLI® site is subject to Italian law and regulated by it.

The Site is owned by the company Ommar Srl (hereinafter ZENELLI®) with registered office in Rosà (VI), Via Don Fior Peruzzi, 26.

Access to and use of the Site are activities regulated by these “General Terms of Use” (hereinafter “Conditions”).

ZENELLI® sells only products of excellent quality, directly or from selected partners. ZENELLI® and its partners are official resellers of all the products that are offered for sale on this Site.
Access to and use of the Site, as well as the purchase of any product and / or service on the Site, are activities that presuppose the reading, knowledge and acceptance of these Conditions, and in particular of the following pages, published on this site: PAYMENTS, RETURNS, PRIVACY, ETC.

In particular, the customer, by sending an order through this site, even assuming that this is not processed, expressly authorizes and without any reservation, pursuant to Article 13 of Legislative Decree n. 196/2003, ZENELLI® to the processing of personal data, for administrative and commercial uses, and accepts the conditions listed in the appropriate page called “Privacy”, published on this same site.

Therefore, whoever accesses and / or uses services on the Site expressly agrees with ZENELLI® that the Site and these Conditions are governed by Italian law. The territorial jurisdiction will be that provided for by the Consumer Code, that is the place of residence or domicile of the consumer, if located in the Italian territory.

ZENELLI® takes every precaution to prevent the publication on the website of contents that can be considered harmful to civil convictions, human rights and human dignity, in all its forms and expressions. In any case, ZENELLI® does not guarantee that the contents of the Site are appropriate or lawful in other countries other than Italy and, therefore, access to such content from places where such materials are illegal is expressly prohibited.

Those who choose to access the Site anyway, do so on their own initiative and will be solely responsible for compliance with the relevant local laws.

Likewise, ZENELLI® adopts every useful precaution in order to assure its users that the contents of the Site are accurate and do not contain incorrect or outdated information, with respect to the date of their publication, typographical errors, for which it is provided, following of the report, the correction as soon as possible. However ZENELLI® does not assume any responsibility towards users for the correctness, accuracy, completeness or updating of any content published on the Site.

Furthermore, ZENELLI® cannot guarantee its users that the Site will operate continuously, without interruptions and in the absence of errors or malfunctions due to the Internet connection. ZENELLI® disclaims any responsibility for: any problems, damages or risks that the user might encounter when using the Site; for any malfunctions of the site related to the deactivation of cookies in the user’s browser; for possible presence of computer viruses or other components that can be harmful.

ZENELLI® can rectify, or even simply update, in whole or in part, these Conditions, whenever it deems it, in its sole discretion, necessary or even, simply appropriate, without giving any notice. The user is obliged to abide by the terms set out in these Conditions, and is also required to periodically check this page to verify any changes to the Conditions, which will become immediately binding for the user, as soon as they are published on the Site.

Instructions on the right of withdrawal, pursuant to Legislative Decree no. 21/2014, art.49, paragraph 4.

You have the right to withdraw from the contract, without giving any reason, within 8 days.

The withdrawal period expires after 8 days from the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods.

To exercise the right of withdrawal, you must inform us (ZENELLI® – Via Don Fior Peruzzi, 26 – 36027 Rosà (VI) – Italy, Tel: +39 04241958001 – email: info@zenelli.it) of your decision to withdraw from this contract through an explicit by e-mail declaration.

To comply with the withdrawal deadline, it is sufficient for you to send the communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period.

Warranty

Some products presented on the Site benefit, in addition to the 2-year legal guarantee of conformity, from a commercial guarantee whose duration is mentioned on the product data sheets of the articles and which can be extended by registering the product in the appropriate section. To qualify for the warranty, keep the invoice or proof of purchase together with the product Serial Number and original packaging. However, the warranty will start from the date of production attached to the S / N and not from the date of registration. In the event that the prorotto card, present on the site, does not have any reference symbol of a warranty extension, the guarantee will be considered legal of conformity for 2 years.

A – In the event that the customer explicitly requests a product update by e-mail, this will not be subject to a guarantee. ZENELLI® will handle the update by sending an offer to the customer, after verifying the feasibility of the update.

B – In the event that the customer detects a malfunction of the product by explicitly communicating by e-mail, ZENELLI® will undertake to understand nature, requesting information and dialoguing with the customer to solve the problem remotely giving all the necessary support. In the event that ZENELLI® deems it necessary, together with the customer, to view the product in its own laboratory located in Italy, ZENELLI® will organize a pick-up of the product and once the problem has been verified, it will repair it under Warranty, if within the terms and if free from tampering / hits received. The warranty covers labor and spare parts minus the shipment cost and the of pick-up that are considered to be borne by the customer.

C – In the event that the product has been sold to third parties for any reason after 10 months of purchase, ZENELLI® could consider the warranty null and void, in fact ZENELLI® is not responsible for malfunctions due to incorrect use of the product or damage of any kind that may have induced the buyer to sell the product to third parties. In this case ZENELLI® will evaluate the repair request and will communicate the costs to be incurred to the customer.

D – In the event that the customer requests a spare part via email, ZENELLI® will verify the feasibility of the request and the availability of the item. In the event that the feasibility is positive ZENELLI® will undertake to send the spare part to the customer with the relevant assembly instructions, technical information and warranty, if within the deadline. In the event that the feasibility is negative ZENELLI® will evaluate, together with the customer, the option of pick-up to view at its own laboratory located in Italy and verified the problem will repair it under Warranty, if within the terms and if free from tampering / hits received. The warranty covers labor and spare parts minus the shipment cost and the of pick-up that are considered to be borne by the customer.