TERMS AND CONDITION
⚖️ Terms of Use & Warranty – Zenelli®
At ZENELLI®, customer care is at the heart of everything we do. Every action we take is driven by a single goal: to ensure your complete satisfaction.
The Zenelli.com website is owned and operated by Ommar Srl, headquartered in:
📍 Via Don Fior Peruzzi, 26 – 36027 Rosà (VI), Italy.
By accessing and using this site, you agree to these General Terms of Use (hereinafter referred to as “Terms”), which are governed by Italian law.
🌐 Use of the Site
- zenelli.com and all transactions are subject to Italian law and jurisdiction.
- Accessing and using the site, or purchasing any product, implies reading, understanding, and accepting these Terms and other policies (e.g., Payments, Returns, Privacy) as published on the site.
- Users outside Italy are responsible for ensuring their access to the site and its content complies with local laws.
ZENELLI® and its partners sell only products of outstanding quality and are official resellers of all items offered on the site.
🔐 Data Protection
By placing an order, you consent (as per Art. 13 of Italian Legislative Decree n. 196/2003) to the processing of your personal data for administrative and commercial purposes, in accordance with our Privacy Policy.
🚨 Liability Disclaimer
While ZENELLI® takes every precaution to ensure the accuracy, legality, and appropriateness of the content on this site:
- We cannot guarantee that the site will operate without interruptions, errors, or technical issues.
- We disclaim responsibility for any damage or issues arising from deactivated browser cookies, malware, or the user’s internet connection.
ZENELLI® reserves the right to update these Terms at any time without prior notice. Updates take effect immediately upon publication. Users are encouraged to review this page regularly.
🛠️ Warranty Policy
All Zenelli® products benefit from:
- A 2-year legal warranty for conformity.
- Certain products may include an extended commercial warranty, as specified in their product sheet.
To claim warranty support:
- Keep your invoice/proof of purchase, product serial number, and original packaging.
- The warranty period starts from the production date tied to the serial number, not the registration date.
📜 Warranty Terms & Support
✅ A – Product Updates
If you request a product update via email, this service is not covered by warranty. Zenelli® will provide a quote for the update after assessing feasibility.
✅ B – Malfunction Reporting
If you report a malfunction via email, Zenelli® will assist remotely to troubleshoot. If necessary, we may arrange to collect the product for inspection at our Italian lab. Repairs under warranty cover parts and labor (excluding shipping and pick-up costs, which are borne by the customer).
✅ C – Resale of Products
If the product is resold within 10 months of purchase, Zenelli® reserves the right to consider the warranty void due to possible misuse. In such cases, repair requests will be evaluated, and costs communicated to the new owner.
✅ D – Spare Parts Requests
If you request spare parts via email, Zenelli® will check availability. If feasible, we will ship the part with assembly instructions and warranty details (if applicable). Otherwise, we may propose a product pick-up for inspection and possible repair at our lab (shipping and pick-up costs are borne by the customer).
📣 Important Notes
- The warranty does not cover damage from tampering, impacts, or improper use.
- Zenelli® strives to process all warranty and support cases promptly and professionally to ensure your satisfaction.